Privacy Policy
Last updated: September 2026
At Floriane, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we may collect when you visit floriane.co.za, place an order, subscribe to our emails, contact us or otherwise interact with Floriane, as well as how we use and protect that information.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Floriane, we may collect information such as:
Your name and surname
Email address
Telephone number
Billing and delivery address
Order and purchase information
Information you provide when contacting us
Email marketing preferences
Website usage and device information
IP address and browser information
Information collected through cookies and similar technologies
When you make a purchase, payment information may be processed by our secure third-party payment provider. Floriane does not necessarily receive or store your complete card or banking details.
2. How We Use Your Information
We may use your personal information to:
Process, prepare and deliver your orders
Process payments and refunds
Communicate with you about your order
Respond to questions or customer-service requests
Manage returns or delivery issues
Send marketing emails where you have consented to receive them or where otherwise permitted by law
Improve our website, products and customer experience
Understand how visitors use our website
Prevent fraud or misuse of our website
Maintain business and transaction records
Comply with legal, accounting and regulatory obligations
We aim to collect only the personal information reasonably necessary for these purposes.
3. Email Marketing
If you subscribe to the Floriane newsletter, we may send you emails about new products, skincare and healthy-living articles, Floriane news, special offers and other relevant content.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing communications will not prevent us from sending essential transactional communications relating to an order you have placed.
4. Cookies
Our website may use cookies and similar technologies to make the website function properly, remember certain preferences, understand how visitors interact with the website and improve the overall experience.
We may also use analytics or advertising technologies where appropriate and permitted.
Where required, you can manage your cookie preferences through the cookie settings available on our website or through your browser settings.
Please see our Cookie Policy for more information, if applicable.
5. Analytics
We may use website analytics services, such as Google Analytics or similar tools, to understand how visitors use Floriane's website.
These services may collect information such as pages visited, approximate location, device type, browser type, referral source and interactions with the website.
This information helps us understand which parts of the website are useful and how we can improve the experience for our visitors.
6. Sharing Your Personal Information
We do not sell your personal information.
We may share personal information with trusted service providers when necessary to operate our business. These may include:
Website and hosting providers
Payment processors
Delivery and courier companies
Email and marketing platforms
Analytics providers
IT and security providers
Professional advisers where necessary
These providers should only receive information reasonably necessary to perform their services and are expected to handle personal information appropriately.
We may also disclose information where required by law or where reasonably necessary to protect our legal rights.
7. Payment Information
Payments made through the Floriane website may be processed by a third-party payment provider.
Payment providers have their own privacy and security practices. We recommend reviewing the privacy policy of the relevant payment provider if you would like to understand how they process your payment information.
8. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable legal, tax, accounting or regulatory obligations.
Different categories of information may therefore be retained for different periods.
9. Protecting Your Information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no online system can guarantee absolute security.
10. Your Rights
Subject to applicable South African law, you may have the right to:
Ask what personal information we hold about you
Request access to your personal information
Ask us to correct inaccurate or outdated information
Request deletion of personal information where applicable
Object to certain processing of your personal information
Withdraw consent where processing is based on your consent
Unsubscribe from direct marketing communications
Lodge a complaint with the relevant regulatory authority
To make a privacy-related request, contact us at contact@floriane.co.za.
We may need to verify your identity before processing certain requests.
11. POPIA
Floriane processes personal information in accordance with applicable South African data-protection requirements, including the Protection of Personal Information Act, 2013 (POPIA).
We aim to process personal information lawfully, reasonably and transparently and only for legitimate purposes connected with our business.
12. Children's Privacy
Our website and products are not intended to collect personal information directly from children without appropriate consent.
If we become aware that personal information has been provided by a child in circumstances where consent is legally required, we will take appropriate steps to address it.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
Once you leave the Floriane website, the privacy practices of those third parties will apply. Floriane is not responsible for the privacy practices or content of independent third-party websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or legal requirements.
The latest version will be published on this page with an updated revision date.
15. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Floriane
Email: contact@floriane.co.za
Website: floriane.co.za