Terms of Service
Last updated: September 2026
Welcome to Floriane. These Terms of Service govern your use of our website, floriane.co.za, and the purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.
1. About Floriane
Floriane is a South African natural skincare brand offering handmade soaps, skincare and related products.
Our products are handmade in small batches using carefully selected ingredients. Due to the handmade nature of our products, slight variations in colour, shape, texture, scent and appearance may occur between batches.
These natural variations are part of what makes each handmade product unique and do not necessarily indicate a defect.
2. Use of Our Website
You may use the Floriane website for personal and lawful purposes.
You agree not to misuse the website, interfere with its operation or security, attempt to gain unauthorised access to our systems, introduce malicious software, or use our website for fraudulent or unlawful purposes.
We reserve the right to restrict access to the website where reasonably necessary to protect Floriane, our customers or our systems.
3. Product Information
We make every reasonable effort to ensure that product descriptions, photographs, ingredients, sizes and other information displayed on our website are accurate.
Because our products are handmade and may contain naturally derived ingredients, the appearance, colour, scent or texture of a product may vary slightly from the photographs shown online.
Colours may also appear differently depending on your screen or device.
We may occasionally improve or update our formulations. We therefore recommend checking the ingredient information provided with your product before use.
4. Product Use & Skin Sensitivities
Everyone's skin is different, and individual reactions to skincare products can vary.
Please read the full ingredient list before using a Floriane product, particularly if you have known allergies or sensitivities.
If you have sensitive skin or are using a product for the first time, consider performing a small patch test before regular use.
Stop using a product if irritation occurs.
Information provided on our website, Journal, product pages, packaging or social media is for general informational purposes only and is not intended to diagnose, treat, cure or prevent any medical condition or replace professional medical advice.
5. Orders
When placing an order through our website, you agree to provide accurate and complete information.
Submitting an order does not guarantee acceptance of that order. We reserve the right to refuse or cancel an order where reasonably necessary, for example in cases of suspected fraud, payment problems, obvious pricing errors or product unavailability.
If there is an issue with your order, we will make reasonable efforts to contact you using the information provided during checkout.
6. Prices & Payment
All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.
We reserve the right to update our prices at any time. Any price change will not normally affect an order that has already been accepted, except where there has been an obvious error and subject to applicable consumer law.
Payment must be successfully completed using one of the payment methods available at checkout before an order can be processed.
Payments may be handled by secure third-party payment providers.
7. Availability
As Floriane products are handmade in small batches, availability may be limited and certain products may occasionally sell out.
We cannot guarantee that every product displayed on our website will remain available at all times.
8. Promotions & Discount Codes
From time to time, Floriane may offer promotional codes, special offers or discounts.
Promotions may be subject to specific conditions, including expiry dates or minimum purchase requirements.
Unless otherwise stated, promotional codes cannot be exchanged for cash or combined with other offers.
9. Intellectual Property
The Floriane name, logo, branding, photographs, graphics, product descriptions, Journal articles, text and other original website content belong to Floriane or are used with permission.
Our content may not be copied, reproduced, distributed, modified or used for commercial purposes without our prior written permission.
You are welcome to share links to publicly available pages and articles on our website.
10. Customer Reviews & Content
If you submit a review, testimonial or other content to Floriane, the information you provide should be truthful and based on your genuine experience.
Content must not be unlawful, misleading, abusive or infringe the rights of another person.
We may moderate or remove content where reasonably necessary.
11. Third-Party Links & Services
Our website may contain links to or integrations with third-party websites and services.
These third parties operate independently and may have their own terms, policies and practices. Floriane is not responsible for the content or practices of third-party websites outside our control.
12. Privacy
Your privacy is important to us.
Information about how we collect, use and protect personal information is available in our separate Privacy Policy.
13. Limitation of Liability
To the extent permitted by applicable law, Floriane will not be responsible for loss or damage resulting from improper use of our products, failure to follow product instructions, or use of a product despite a known allergy or sensitivity.
Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded under South African law.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, products, business practices or legal requirements.
The latest version will be available on this page, together with the date of the most recent update.
15. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa.
Nothing in these Terms affects any rights you may have under applicable South African consumer protection legislation.
16. Contact Us
If you have any questions about these Terms of Service, please contact us:
Floriane
Email: contact@floriane.co.za
Website: floriane.co.za